5G Home Plus

5G FAQ

How to Install the 5G device?

Download the Guide for easy steps on installing the device

How to know if I am covered with 5G ??

Coverage is available in specific areas across the kingdom, and we are working to expand it as soon as possible. Check Coverage  through Coverage map

How does this service work?

As a new 5G Home customer, you’ll receive a 5G router for internet connection at the time of your service application . It will include a Data SIM, all you have to do is to connect them at your home as mentioned the installation manual

When will I receive my bill (What are the bill cycles)?

We dispatch your bill every 15th of the Month, and will include a month in advance.

What will the first bill include?

You first bill will include 1 month in advance + the period from the activation date till the bill issuance date

Will I always get a consistent speed?

Individual speed results will vary as it might be affected by many factors such as the weather, interference from buildings. The areas where in you’ll get the best coverage experience are the following:

• The 5G Device is Near a window
• In an open space away from walls, obstructions, heavy-duty appliances, or electronics such as microwave ovens and baby monitors
  
  Note: it’s always recommended to do the speed test on Ethernet cable and after disconnecting all the devices connected to the network. 

What happens if I don’t have 5G in my Area?

It will automatically connect to 4G.

If I need to cancel my contract early, what fees will I incur?

In case you decide to terminate your contract before the end of your contract duration, you will be charged:

• 5G monthly fees  for the rest of your commitment period(including 5G router rental) 
• 5G router Termination fees incase not returned (50JD tax exclusive) 

Can I Switch from my current Orange 4G to 5G Home?

Yes, you can migrate from 4G Internet everywhere to 5G home if you are an existing subscribe for 5 months and above and under the same national ID

How can I check my current 5G home remaining Data bundle ?

You can check you remaining data bundle :

• Through Orange Max it app http://oran.ge/1WLelLd  
• Through WhatsApp:   https://bit.ly/3PlwaGA
   

What is the difference between Fiber & 5G Home internet?

There is no direct comparison between fiber and 5G, as each service depends on a different technology:

• The fiber service is based on fiber optic technology, which includes access to the Internet from the subscriber’s home directly through the fiber optic cable that is connected to the fiber box, where the subscriber gets a fixed, guaranteed and very high speed starting from 200 Mbps and up to 10,000 Mbps Depending on the selected offer.
• The 5G service provides home internet through a 5G router that relies on cellular tower networks with the fifth generation technology 5G that provides high internet speeds (depends on the number of subscribers connected to the same tower at the same time)
• The 5G service can be compared with the current 4G service, as the 5G home service provides speeds way faster than that of 4G and an extremely low latency to ensure a very distinctive internet experience.

How can I get help with any inquiries?

You can get help by dialing from orange mobile line 1777 or through calling 0777700177  From other networks or through whatsapp on 0777700177

Can I migrate from ADSL to 5G offers ?

Yes, you can migrate from the ADSL service to 5G offers, if your subscription has been active for 5 months and more and under the same national number

TOD by beIN & JO Academy Subscriptions FAQs

1. What services are included in my offer?

With your offer, you can choose either to add Jo Academy or TOD by beIN depending on your preference as below:

• TOD by beIN allows you to enjoy live sports, tournaments, movies, series, and entertainment content in 1080 HD quality for 2 years, where 1 user can watch at a time.
• If you want online educational content for your children, choose Jo Academy. Each Jo Academy subscription allows you to register up to two children under the same subscription for 2 full classes with the full material for two consecutive years.

2. Can I subscribe to both TOD by beIN and Jo Academy under the same Fiber or 5G Sports & Entertainment offer?

Customers can subscribe to both TOD by beIN and Jo Academy. If they choose to add both services, an additional JOD 5 per month (excluding 16% sales tax) will be added to their monthly bill for 24 months, in addition to the monthly fee of their Fiber or 5G Home offer under the Sports & Education bundle.

Example:
If a customer subscribes to Fiber 100 plan, which costs JOD 18 per month, and adds the Sports & Education bundle, with Jo Academy as his first choice, the monthly bill will become JOD 23 (excluding sales tax). If the customer also chooses to add TOD by beIN as well, the monthly bill will become JOD 28 (excluding sales tax).

Customers can add the second service either:

• At Orange Sales channels (shop, eshop, call center… etc) during the subscription process, or
• At any time before 15^st of November 2026 through the Orange Extra page: www.orange.jo/extra.

24 month commitment applies from the date the service is added.

3. Will the service subscription I choose become activated automatically?

Services subscriptions are not activated automatically. You must activate them from Orange Extra page www.orange.jo/extra before the 15th of November 2026 and activate your subscription.

1. Create an account or log in using your Orange Fiber or 5G number (And follow the steps to create or log into your account on the Extra page)
2. From the services page, select the subscription card for the service you chose when you activated your line.
3. Click "Activate Now."
4. You will receive an SMS with a link to complete your account activation.

4. What happens if I don't activate my subscription before the 15th of November 2026?

If you do not activate your subscription before 15th November 2026, Orange will not be obligated to provide the subscription or issue any refund.

5. Can I cancel my service subscription before the end of the 24 month commitment?

Yes. However, if you cancel your subscription before completing the 24 month commitment, early termination fees will apply, covering all remaining unpaid monthly fees.

6. If I already have a TOD by beIN subscription, can I subscribe to TOD by beIN in the Sports & Entertainment offer with Orange?

Yes. However, the process depends on your current subscription:

• If your current TOD by beIN subscription is not through Orange:
  Your new subscription will be activated as a separate subscription with new login credentials.
• If your current TOD by beIN subscription is through Orange and is still active, you need to check from where you activated your subscription:
  • If you activated your subscription from TOD app using your Orange mobile number then:>
    • Your new subscription will be activated as a separate subscription with new login credentials.
  • If you activated your subscription from Orange Extra page (www.orange.jo/extra) then:
    • Your existing subscription will be deactivated and replaced with the new Sports & Entertainment TOD by beIN subscription, while keeping the same login credentials.

• If your previous TOD by beIN subscription was through Orange but is no longer active:
  1. If you activated your previous subscription from TOD app using your Orange mobile number then:
     • Your new subscription will be activated as a separate subscription with new login credentials.
  2. If you activated your previous subscription from Orange Extra page (www.orange.jo/extra) then:
     • You will get a new subscription with the new packages using the same login credentials.

7. I am trying to log in to Jo Academy or TOD with my email, yet I am requested to subscribe?

Make sure to log into your Jo Academy or TOD account using the correct User ID:

Your User ID on TOD by beIN or Jo Academy:

+9627XXXXXXXX

+9627XXXXXXXX

8. Can I link my existing Jo Academy subscription to the subscription purchased through Orange?

Jo Academy subscriptions purchased through Orange are independent of subscriptions purchased directly from Jo Academy. Existing subscriptions cannot be merged, transferred, or linked unless they were originally purchased through Orange.

9. if I choose Jo Academy, what happens if one of my children completes Tawjihi (12th Grade)?

If one of the registered children completes 12th Grade (Tawjihi - 2nd Year), you may replace that student with another child for the second year in the subscription period.

10. My child is in Tawjihi (11th and 12th Grade) and cannot find all the teachers?

Jo Academy subscription offered through Orange provides access to selected teachers only. Not all teachers available on Jo Academy platform are included in Orange subscription. Teacher availability is subject to Jo Academy and may change from time to time.

11. Which teachers are available with Tawjihi (11th and 12th Grade) subscription?

12. If I choose Jo Academy, how will my child be transferred to the next year?

Your child will be automatically transferred to the second year, for example: if he/she is in the 1st class, he will automatically get the 2nd class material by the second year.

13. Can I share or resell my service subscription?

No. TOD by beIN and Jo Academy subscriptions are intended solely for personal, private, and non-commercial use. Customers must not resell, sublicense, distribute, publicly exhibit, commercially exploit, or otherwise make the service available to any third party for commercial purposes. Any unauthorized use may result in suspension or termination of the service.